Using mobile first tech to reach your frontline employees
Struggling to reach your deskless and frontline workers? Check out our blog post to find out how!
Knowledge Base
What Is Knowledge Base
Knowledge Base offers excellent support for your business, it contains an extensive selection of useful information to help you and your people get the most out of Oak.
You can find Knowledge Base in the sidebar, on the right hand side of your Oak Digital Workplace. You can search for help topics here, working simultaneously with another page open in the main window. For more in-depth searching, clicking on 'Open Knowledge Base Home' will open Knowledge base in the main window.
All the support you need, in one place
Knowledge Base provides users with the unique capability of being able to access all the support you need in one secure location. It helps users find solutions instantly and can drastically improve the productivity of your workforce. Specifically designed to enhance the user experience within Oak, Knowledge Base provides an intuitive learning environment that caters specifically to the individual. Not only does it provide content that addresses your initial query, but knowledge base’s smart functionality allows it to return a series of related suggestions based on your original search, giving a thorough and entirely comprehensive rundown of everything you and your team need to know about Oak and how to use it.
Flexible learning environment
Knowledge base offers a variety of different content types for users to engage with, including videos, how to guides, FAQs and other helpful documents. This way people can interact with the content that best suits their learning style whilst getting the information they need both quickly and efficiently. Versatility, however, is only one of the many benefits that Knowledge Base has to offer. Practicality and efficiency are also an integral part of what makes Knowledge Base so powerful. Thanks to an innovative multi-task design, users are able to interact with Knowledge Base content whilst carrying out instructions simultaneously. This multi-tasking capability allows users to follow and carry out instructions in real-time by pushing content to the sidebar, instead of having to refer back to other external documents.
Knowledge Is Power
Whilst Oak is renowned for its usability and simplicity, we understand that sometimes your team may need to a helping to understand the full extent of its functionality. Thanks to Knowledge Base, your people don’t have to waste the time trying to figure anything out by themselves. Whilst our dedicated support team are always on hand to help answer your queries, Knowledge Base can help you and your team get the answers they need at just the push of a button. Get the information you need, when you need it.
Engaging deskless workers with your employee app over the festive season
Whenever and wherever your deskless workers are working over the festive period, keep in touch to show your appreciation with your employee app.
Using your intranet to solve internal comms challenges
At our recent customer meet-up, attendees voted on their biggest internal comms challenges. We held roundtables to work through each challenge and provide actionable tips for how to overcome them.