Aria FAQs

Discover the answers to common questions around our virtual AI assistant, Aria.

What is Aria and how does it work?

Aria is a cutting-edge AI assistant developed by Oak Engage, designed to streamline employee engagement and provide instant support for internal communicators. Oak Engage leverages the power of Azure OpenAI service using secure and reliable APIs. This enables seamless and responsive AI-powered chat capabilities on the Oak Engage platform, enhancing the user experience and providing instant support such as content creation. 

More information on Microsoft Azure’s OpenAI service can be found on Microsoft’s website.

Where is our data processed and stored during this integration?

All data processed through the integration is stored and managed within Microsoft Azure’s secure and compliant cloud infrastructure. Azure employs advanced security protocols to ensure your data’s privacy and protection. Data processing occurs just the same as where your Oak data is processed and stored, in your contracted region. 

Is the data from my use of Aria utilised for AI model training? 

No, the data generated from your use of Aria is not used to train the AI model. We take your privacy very seriously and ensure that your data is handled with the utmost care and confidentiality. The information derived from your interaction with Aria is not fed back into the system or utilised to enhance the model’s performance in any way. We have robust data protection and privacy policies in place that prevent unauthorised access and use of user data. 

How does Oak Engage maintain data privacy and governance standards with Aria? 

Oak Engage is committed to data privacy and governance. With Aria, data is transmitted securely, with encryption protocols during transit and at rest. We adhere to industry-standard practices and compliance certifications to ensure the protection of customer data. 

Our ISO 27001 and Cyber Essentials Plus certifications demonstrate our ongoing commitment to implementing the highest standards of information security. We understand the need for strict security measures in today’s digital world and the importance of a robust security management framework to meet the specific needs of our customers. You can read more about our commitment to keeping your data safe here. 

What measures are in place to prevent data breaches or unauthorised access?

Security is integral to our services. The integration leverages Azure’s built-in security features, and we implement additional security measures, like encryption and access controls and continuous monitoring to safeguard user data and protect against unauthorised access. 

Is the data used by Aria shared or sold to third parties?

No, the data processed during the integration is not shared or sold to third parties. Data privacy and confidentiality are our top priorities.

How does Oak Engage ensure that Aria is compliant with industry standards and regulations?

Oak Engage and Microsoft Azure diligently work to comply with industry standards and data protection regulations. Regular audits and assessments are conducted to maintain compliance and promptly address any emerging security and privacy challenges.

What kind of support and resources are available if we encounter issues with Aria?

Oak Engage offers dedicated support for all issues related to Aria. Our support team is available to assist with troubleshooting, provide documentation and address any of your concerns to ensure a smooth user experience. We also understand that this feature may not be for everyone and can be switched off at any time. 

Are there any limitations we should be aware of with Aria?

While AI is a powerful tool, it may not understand or respond accurately to all inputs. The AI model we use is trained until June 2021, this means that Aria won’t understand any events that happen after this date but will likely still respond, which may result in an inaccurate response. Users should approach the generated content critically and verify the information. For complex or sensitive tasks, human intervention and oversight are advised.

Does Oak Engage use the data processed through Aria  for any other purposes?

No, Oak Engage does not use your data processed through Aria  for any purposes other than to provide and improve the services you use. We do not sell or share your data with third parties without your consent.

How often is Aria updated and will these updates affect Aria’s performance?

The system is regularly updated to improve performance and security. These updates are designed to be seamless and should not adversely affect Aria. Users will be notified in advance of any significant changes or required actions. 

Is it possible to choose not to use Aria?

Of course. Aria might not be the perfect fit for all users. If you decide Aria isn’t for you, feel free to deactivate it at any time through the Oak platform. Oak Engage respects the preferences of its users. 

What steps does Oak Engage take to mitigate biases and inaccuracies in Aria’s responses?

Oak Engage actively works to minimise biases and inaccuracies in Aria. Continuous improvements, updates and user feedback are utilised to refine Aria’s response generation, ensuring fairness, accuracy and neutrality in the AI’s interactions. 

How does Oak Engage promote responsible use of Aria?

Oak Engage actively promotes ethical and responsible AI usage. We provide guidelines on acceptable use and we monitor the system for abuse or misuse. Users are encouraged to report any inappropriate or harmful content generated by Aria for immediate review and action. 

How do you address concerns around job displacement due to the introduction of AI virtual assistants like Aria? 

Aria is designed to complement and enhance the productivity of your workforce, not replace them. It handles repetitive and time-consuming tasks, allowing you to focus on more strategic, creative and value-added activities.

How does Oak Engage ensure that Aria does produce inaccurate or misleading information?

While Aria is a powerful tool, it’s not infallible. We continuously improve and update the system to reduce inaccuracies. Users are advised to verify any critical information generated by Aria and we encourage feedback on errors to improve the system’s accuracy over time. 

What measures does Oak Engage take to prevent discriminatory biases in Aria’s responses?

Oak Engage is committed to preventing AI bias. Aria has undergone extensive training and fine-tuning to minimise bias in its responses. We regularly update and review the system to ensure it treats all users fairly and impartially, irrespective of their race, gender, age or other characteristics. 

How does Oak Engage address concerns about AI ethics and societal impact?

Oak Engage takes AI ethics and societal impact seriously. We actively engage with the community and industry experts to navigate and address the complex challenges and responsibilities associated with deploying AI technologies responsibly.

How can users provide feedback on Aria’s performance and ethical concerns?

You can easily provide feedback through the Oak Engage platform, through our support portal and by getting in touch with your Customer Success Account Manager. We welcome input on performance, ethical considerations and any other concerns you may have about Aria. This feedback is invaluable in our ongoing efforts to improve and uphold high ethical standards.