Initial discovery and planning
Laying the groundwork
- Understanding your business goals & defining project scope
- Planning around core concepts of the platform
- Project plan and timeline establishment
- Specialised training for intranet manager
Implementation and support
Setting you up for success
Get the most value out of your intranet with Oak’s efficient and reliable implementation and onboarding process. Our team of experts will be with you throughout your journey to offer support and advice to suit your organisation’s needs.
Our expert team
Our passionate team of experts will bring a diverse range of skills to each project. With years of experience and a deep understanding of industry best practices, they are dedicated to complementing your in-house team and helping you achieve your goals. From strategists and designers to technical and training specialists, our experts work collaboratively to ensure a seamless integration of Oak Engage into your existing systems. We pride ourselves on delivering personalised solutions that align with your unique business needs, ensuring you get the most out of the platform.
Implementation timeline
From the initial consultation to final deployment, our clear, flexible and agile approach is designed to minimise disruption and ensure a smooth transition. Here’s what a typical timeline could look like.
System design and customisation
Tailoring to your business
- Enabling appropriate features
- Ensuring compatibility with current systems
- Single Sign-On set up
- Incorporating feedback from key stakeholders
Build and testing
Making sure it works for everyone
- User data sync
- Regular improvements based on user feedback
- User Acceptance Testing
- Ensuring it works seamlessly with current tools and processes
Employee training and feedback
Empowering your team
- Targeted staff training
- Gathering employee feedback for improvements
- Ensuring ease of use and addressing concerns
- Interactive onboarding with Oak Tour
Final adjustments and launch
Perfecting your intranet
- Preparing for a smooth launch
- Launch communications
- Handover to Customer Success Account Manager post-launch
Ongoing support
Beyond launch
- Ongoing technical support and maintenance
- Regular updates for continuous improvement
- Regular check-ins, design support and best practice guidance
- 24/7 access to a comprehensive knowledge base
Attentive support team
Our commitment to your success doesn’t end with implementation. Oak’s support team is here to assist you every step of the way. They’re highly trained and continually receive above industry average customer satisfaction rates. No outsourcing, no third party call centres. Just a truly dedicated team of Oak professionals. Your dedicated Customer Success Account Manager will be on hand for regular check-ins and best practice guidance. You’ll also get 24/7 access to our knowledge-base with resources, how-to guides and masterclasses.
“Aside from the excellent service we have received throughout the entire process, the platform is highly versatile, has received many enhancements in recent years and continues to develop. We want to deliver the very best to our people and this gave us confidence when choosing Oak. As a platform and service, they continue to improve to meet the needs of their clients in order to create the best experience possible for end users.”
Empower your people with Oak Engage
Want to know more? We offer a free and personalised demo service, showcasing our intuitive and easy-to-use platform.