Oak Engage Limited company number 03734477 of the Registrar of Companies for England and Wales, First Floor, Suites 2-6, 6 Harrison House, Hawthorn Terrace, Durham, England, DH1 4EL (“we” or “us”) is controller responsible for this website.
Our registration with the UK Information Commissioner's Office (ICO) can be found under number ZA194401.
We understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.oak.com (referred to as “our site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of our site. If you do not accept and agree with this Privacy Policy, you must stop using our site immediately.
In this Policy the following terms shall have the following meanings:
Means an account required to access and/or use certain areas and features of our site.
Means a small text file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site.
Means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
This Privacy Policy applies only to your use of our site and any submissions of your details to facilitate us providing details of or arranging a demonstration of our solutions to you. Our site may contain links to third party websites. Please note that we have no control over how your data is collected, stored, or used by these websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Personal data is any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
Depending upon your use of our site, we may collect some or all of the following categories of personal data:
Identification data: including name, address, contact email and telephone number and job title
Technology data: including internet protocol (IP) address, web browser and version, operating system and a list of URLs (starting with a referring site, your activity on our site and the third party site you exit to)
Marketing and Communications data: your preferences in receiving marketing from us and your communication preferences.
Under the General Data Protection Regulation (GDPR), we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for the following purposes:
|
Purpose |
Category |
Lawful basis |
|
Supplying our services to you |
Identification data |
Necessary to enter into a contract with you. Necessary for our legitimate interests |
|
Communicating changes to our terms of use or privacy policy |
Identification data Marketing and communications data |
Necessary to comply with a legal obligation Necessary for our legitimate interests |
|
Using data analytics to enable continual improvement of our site and your user experience |
Technical data |
Necessary for our legitimate interests |
|
Providing you with information, news and offers on our services |
Identification data Technical data Marketing and communications data |
Necessary for our legitimate interests (but only with your permission or where permitted by law) |
You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We will not keep your personal data for any longer than is necessary in light of the purpose for which it was first collected.
Where your personal data was collected as part of a sales process initiated by you to find out about our services, data will be retained for a maximum period of 2 years from your last contact with us.
We may also retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject.
As part of our standard business practices, we do not transfer your personal data to organisations based in countries that have not been granted an adequacy decision under the GDPR.
We do however use third parties who may transfer data to countries who do not have an adequacy agreement. This might include where the data transfer is necessary in order to fulfil a contract between us and yourself where we have received your specific consent after having made you aware of any risks involved, or where contracts are in place between us and the third-parties involved that ensure the recipient organisation has a suitable standard of data protection in place.
Where data is transferred to countries who do not have an adequacy agreement, we shall ensure that specific safeguards or derogations have been established.
We will only share your personal data if we are required to comply with a police investigation, legal obligations, a court order, or the instructions of a regulatory or government authority.
In addition to your rights under the GDPR, set out below, when you submit personal data via our site, you will be given options to restrict our use of your personal data for direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails).
You may also wish to sign up to one or more of the preference services operating in the UK which assist to prevent you from receiving unsolicited marketing: the Telephone Preference Service, the Corporate Telephone Preference Service , and the Mailing Preference Service. Please note that these services will not prevent you from receiving marketing communications that you have consented to receive.
You may access all of our sites without providing any personal data by restricting our use of Cookies but please note that some parts of our website may become inaccessible or not function properly. For more information, please see our Cookie Policy.
Under the GDPR, you have the right to:
This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details below.
If any of your personal data held by us is inaccurate or incomplete, though we may need to verify the accuracy of the new data you provide to us.
where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. (Please note that we may not always be able to comply with your request for erasure for specific legal reasons. These will be notified to you, if applicable, at the time of your request).
This includes the processing of data for direct marketing purposes, consent-based processing after you have withdrawn your consent or where we are relying on a legitimate interest and you believe the processing impacts on your fundamental rights and freedoms. In some cases we may demonstrate that we have compelling legitimate interest to process your data which overrides your rights and freedoms.
This effectively suspends our processing of your data in specific circumstances, for example, where you want us to establish the accuracy of data or where we are determining a legitimate overriding interest to process data following your objection.
You can ask us for a copy of your personal data to be transferred (in computer file in a common format) for use by another entity where this is technically possible.
Known as a “data subject access request”. If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is free of charge in most cases. All subject access requests should be made in writing and sent to the email or postal addresses shown in our contact details below. We will respond to your subject access request within one month of receiving it. If your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. If it takes more than one month to get what you have asked for then we will let you know and you will be kept fully informed of our progress.
If you have any questions that haven’t been covered by this Privacy Policy or you wish to make a subject access request, please contact us at:
Email at: dataprotection@oak.com Telephone : +44 (0) 3333 443 593
Postal Address: Oak Engage Limited, Generator Studios, Trafalgar St, Newcastle upon Tyne, NE1 2LA, UK
Our EU Representation contact is gdpr@ametrosgroup.com
Telephone number: +44 (0) 330 223 2246
Postal Address: Unit 3D, North Point House, North Point Business Park, New Mallow Road, Cork, Ireland.
If you have any cause for complaint about our use of your personal data then we would appreciate the opportunity to deal with your concerns in the first instance. You have the right to lodge a complaint with the Information Commissioner's Office (ICO) at any time.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection. We will notify you of material changes in accordance with applicable data protection law requirements.
Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following such changes. We recommend that you check this page regularly to remain informed.
Please let us know if your personal data changes so that the information we hold about you is accurate and up to date.